Screening questionnaire

These five short questions show the kinds of situations our technicians encounter. Choose the best available next step; for the number questions, include the unit. You may use a calculator. The examples are fictional.

Location

Baltimore, MD

Time needed

5–8 minutes

Choose your track

Patient CareFront counter & patient supportCompoundingPrep, mixing & bench work

Full name

Phone

Question 1 of 5

Judgment scenario

A callback you promised

You promised a patient an update by 4:30 p.m. It is 4:15 and the answer is still pending with another team member. What is the best next step?

Change the task deadline to tomorrow and call when the answer arrives.Update the patient by 4:30 using the agreed contact method, explain what is still pending, arrange the next update and follow up with the responsible team member.Send another internal message and leave the patient update to whoever answers.Wait until 4:30, then mark the issue unresolved.

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